Return Policy for Star Kickss
At Star Kickss, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your Jordan shoes or jackets, we are here to help with our straightforward return policy.
**30-Day Return Window:**
You have 30 days from the date of purchase to return eligible items. Please note that the item must be unused, in the same condition as received, and in its original packaging.
**How to Initiate a Return:**
To initiate a return, please follow these simple steps:
1. Log in to your Star Kickss account.
2. Go to the “Order History” section.
3. Select the order containing the item you want to return.
4. Click on the “Return Items” button and follow the instructions.
**Return Eligibility:**
To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached. We reserve the right to refuse returns on items that do not meet these criteria.
**Refund Process:**
Once we receive your return and verify its eligibility, we will process your refund within [number] business days. Please note that shipping charges are non-refundable.
**Exchanges:**
If you wish to exchange an item, please initiate a return as mentioned above and place a new order for the desired item.
**Damaged or Defective Items:**
In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will provide instructions on how to return the item or arrange for a replacement.
**Contact Information:**
If you have any questions or need assistance with the return process, feel free to contact our customer service team at info@starkickss.com .
Thank you for shopping at Star Kickss. We appreciate your business and strive to make your shopping experience as enjoyable as possible.